VIVOHOME Reviews

Vivohome.com offers a variety of products with competitive pricing. For example, their awnings start at $79.99, and they offer tool organizers for $39.99. Customers looking for pool maintenance can find swimming pool pumps for $269.99. For those in need of hydraulic tools, the hydraulic tube fittings crimping tool is priced at $89.99. Entertainment enthusiasts can purchase an outdoor inflatable movie screen starting at $99.99. Additionally, the site provides free shipping on select items, ensuring that customers receive value for their purchases.

Vivohome.com offers a 30-day return policy for products that are unused or have quality problems with no artificial damage. All parts and accessories must be in the original package. For products with damaged packaging due to logistics, a $10 compensation is provided if the product can be used normally. Refunds are unavailable for products more than 30 days after receipt, shipping fees, products sent to the wrong address, cash on delivery returns, order accessories, used products, or personal care products. The cost of return shipping is borne by the customer. If a product cannot be used normally, a new product will be resent without needing to return the damaged one. Contact is required within 48 hours for issues, and the refund process is completed within 3-7 working days after receiving the returned product. The shipping policy states that delivery normally takes 2-5 business days, with free shipping from the United States. Delays may occur due to high order volumes or other factors. In case of significant shipment delay (over 10 business days), compensation or returns are processed, with costs borne by Vivohome. Multiple warehouses across the country ensure shipping from the closest location, and orders may ship from multiple locations. Tracking information is provided via email. For refused shipments not due to shipping damage or errors by Vivohome, the customer is responsible for all applicable charges. Address changes after shipping may incur fees, and incorrect shipping information may cause delays. In case of damaged shipments, immediate notification to Vivohome is required. If an order shows as delivered but is not received, checking around the home and contacting the carrier is advised. For further assistance, contacting Vivohome directly is recommended.

Customer reviews for Vivohome.com are mixed, with a 3.9 out of 5 stars rating on Trustpilot. 66% of reviewers gave a 5-star rating, highlighting positive experiences with customer service and satisfaction with products like a sandbox and inflatable projector screen. However, 27% of reviewers rated it 1-star, expressing dissatisfaction due to issues such as poor customer service response to product problems and difficulties with the return process. The Better Business Bureau (BBB) profile for Vivohome shows an average rating of 1 out of 5 stars based on 2 customer reviews, with 5 complaints closed in the last 3 years. Customers reported problems with product/service and challenges in communication regarding order modifications and returns.

Vivohome.com has recently added several new products to their collection. The New Arrivals section features items such as a DEStar Durable Waterproof Plastic Pet Dog House, a Portable Airbrush Paint Spray Booth with Racks, and a Solar Pool Ionizer Chlorine-Free Sun Shock & Water Purifier. Additionally, there are new offerings like a Handheld Cordless Vacuum Cleaner with 3 Suction Modes and a 4-in-1 Pond Filter System Kits, Water Pump with Filter. For outdoor enthusiasts, they have introduced a Cordless Pool Vacuum with Telescopic Pole and a Pop Up Gazebo Screen Tent. Other notable products include a Portable Multipurpose Carpet Cleaner Machine and Stadium Seats with Back Support Cushion for Bleachers. These products are part of a diverse range of new additions aimed at providing quality and convenience to customers.